If we cancel a session for any reason on our side, you choose: a replacement session at a time that suits you, or a full refund of that session. That includes weather cancellations where we cannot offer you a reschedule you can use.
Where you cancel with reasonable notice, the session is refunded or credited. The notice period and any late-cancellation charge have not been published by the business and must be set before this page goes live. See the Cancellation Policy.
Tell us. We would rather hear it straight after the session than not at all. Email jjhouseofskills@gmail.com with the athlete's name, the date and the coach, and we will look at it properly and come back to you.
The Sunday small group ($40) and the summer clinic ($25 a day) are drop-in group formats paid per attendance, so there is nothing to unwind if you simply don't come to a given date. Where a day has been paid for in advance and missed, whether it is credited must be confirmed by the business.
Where sessions have been bought as a block, sessions already delivered are charged at the normal single rate and the unused balance is refunded. Any block-booking discount structure must be confirmed by the business.
Track and vertical jump work is priced per athlete rather than from a rate card, so refund terms for it are agreed at the point of booking. Get that in writing in the same email thread that confirms the price.
We do not currently sell anything online. If that changes, a separate returns policy will be published on this page before any product goes on sale — it will not be applied retroactively.
Refunds go back to the original payment method. How quickly the money lands is controlled by your bank or card issuer, usually a few business days after we process it.